OMAHA KROC CENTER -Member & Guest Services Operations Specialist
Company: The Salvation Army USA Central Territory
Location: Omaha
Posted on: April 3, 2025
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Job Description:
The Salvation Army Mission: The Salvation Army, an international
movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the
love of God. Its mission is to preach the gospel of Jesus Christ
and to meet human needs in His name without discrimination.
Ray and Joan Kroc Corps Community Center Purpose Statement: Inspire
people to discover their God given talents and develop their
potential through artistic, educational, physical, and spiritual
experiences in a Christ-centered atmosphere.
Job Summary/Primary Purpose: The Member & Guest Services Operations
Specialist is responsible for coordinating efficient day-to-day
operations and workflow of the Welcome Desk promoting a positive
and engaged environment reflecting the Kroc Center's customer
service and sales objectives. This position will provide support to
part-time sales associates and assure completion of tasks delegated
by the Membership Services Management.
Essential Duties and Responsibilities:
Become a subject matter expert in the use of and training of the
facility's operations system as it pertains to the daily Member
Services operations, programming department requirements, and
customer needs.
Promotes, establishes, and reinforces a world-class, welcoming,
inclusive, and positive culture by providing an outstanding example
of service excellence to
Confidently and energetically leads day-to-day Member Services
staff and operations, ensuring consistent standards are maintained,
hospitality thrives, and sales and retention goals are
Addresses escalated service situations including complaint
resolution and other situations that require creative problem
solving, to include communication with MOD or membership management
as appropriate.
Displays expertise and enthusiasm in execution of membership sales
and onboarding, which includes giving tours, communicating
membership benefits, and connecting members to program
opportunities through insightful
Must be of all areas of the Kroc Center and positively manage
front-end communications to staff and members regarding programming
and
Ensure revenues are handled according to policies and procedures.
Collect membership fees, sell day passes, gift cards, issues guest
passes. Operate computer and software system as it relates to
memberships and programs.
Assist with analysis and reporting of all membership types,
utilization, and statistics to help make recommendations for
process adjustments where
Leads the tracking, renewing, and maintenance of multiple specialty
memberships in collaboration with management, ensuring a high level
of confidentiality and professionalism in all interactions.
Assist with new hire training on the sales floor by demonstrating
best practices of membership sales and assisting them with CA
functionality. Provides leadership in collaboration with department
heads.
Actively participates with staff in regular meetings, identifying
needs, providing feedback, and developing opportunities for
training and improvement.
Must be well versed in Safety and Security measures and act as the
coordinating point of contact in response to emergencies. Complete
appropriate incident report forms as directed
Ensure the Welcome Desk and assigned common spaces are clean,
orderly, and stocked with appropriate brochures, forms, supplies,
and merchandise. Light maintenance is
All other duties as
Supervisory Responsibilities: Has shift supervisory responsibility
of Member and Guest Services Associates.
Education and/or Experience: 2 to 5 years' related experience in
customer facing roles and some college in a related field
preferred.
Qualifications: The requirements listed below are representative of
the minimal knowledge, skill, and/or ability required for this
position.
Good communication skills (oral, written, and interpersonal) and
ability to maintain effective working relationships. English
proficiency required; Spanish language skills preferred.
Intermediate skills in Microsoft Word, Excel, PowerPoint and Access
and accessing timekeeping, and personal data via ADP.
Exceptional flexibility and ability to work on multiple projects or
tasks simultaneously.
Administrative skills to include utilization of standard office
equipment, data entry, and attention to details.
Attention to detail, creative problem-solving, and conflict
resolution skills.
Demonstrated ability to handle confidential matters
Strong independent judgement.
Other Qualifications: Must pass all applicable background
checks.
Certificates, Licenses, Registrations: Must successfully complete
Safe from Harm training as established by The Salvation Army.
Physical Requirements: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Physical requirements include good speaking, hearing and vision.
Excellent manual dexterity. Ability to stand, bend and reach for
extended periods of time, dexterity of hands and fingers to operate
equipment. This position will require the ability to lift and/or
move more than 25 pounds occasionally.
Working Conditions:
The work environment is a community center with seasonally varying
traffic and noise levels. In addition, portions of the primary work
facility may be considered humid (natatorium) while other locations
(gymnasium) may be considered moderately loud in nature.
Keywords: The Salvation Army USA Central Territory, Omaha , OMAHA KROC CENTER -Member & Guest Services Operations Specialist, Hospitality & Tourism , Omaha, Nebraska
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