Client Technical Support Specialist

Company: Farmers National Co
Location: Omaha
Posted on: March 15, 2025

Job Description:

Farmers National Company is an employee-owned company headquartered in Omaha, NE. We are the Nation's leading landowner services company and have been in business for 95+ years. We pride ourselves in meeting and exceeding goals and objectives of our clients, customers and stakeholders! We offer a wide range of benefits including Medical, Dental, Vision, PTO, 401k match and much more!
Our IT Team is seeking a Client Technical Support Specialist in our Omaha office who will be responsible for providing top-notch technical support and customer service to our clients. This role requires a strong technical background, excellent communication skills, and a passion for helping customers resolve their technical issues efficiently.
You'll have the opportunity to:

• Serve as the primary point of contact for clients, addressing their technical inquiries and issues via phone, email, and chat.
• Diagnose and troubleshoot technical problems, providing effective solutions and guidance to clients.
• Maintain detailed and accurate records of client interactions and technical issues in the ticketing system.
• Provide product training and support to clients, ensuring they can effectively use ou products and services.
• Monitor and follow up on open support tickets to ensure timely resolution.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Stay up to date with product knowledge, industry trends, and best practices to provide informed support.
• Contribute to the development of support documentation and resources for clients.
• Performs additional duties as assigned and required by management. SUPERVISORY RESPONSIBILITIES:
  • This job has no supervisory responsibilities. QUALIFICATIONS:
    • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
    • 2+ years' experience in technical support or customer service role in a client-facing capacity.
    • Strong technical troubleshooting skills and the ability to learn new technologies quickly.
    • Familiarity with SQL, JSON, and REACT.
    • Excellent verbal and written communication skills.
    • Ability to work independently and as part of a team in a fast-paced environment.
    • Strong organizational skills and attention to detail.
    • Customer-focused mindset with a commitment to delivering exceptional service.
    • Experience with CRM, Microsoft 365, and support ticketing tools is a plus. PHYSICAL DEMANDS AND WORK ENVIRONMENT:
      • Continually required to sit, talk/hear and utilize visual acuity to operate equipment, read a computer monitor and use a keyboard
      • Continually required to reach, stoop, kneel to install computer equipment
      • Occasionally lifting and/or moving up to 50 lbs
      • Rotate on-call support duties for after hours, nights, and weekends COMPETENCIES:
        • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
        • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
        • Communication - Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Edits work for spelling and grammar; Varies writing style to meet needs.
        • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
        • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
        • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
        • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
          
          
          
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Keywords: Farmers National Co, Omaha , Client Technical Support Specialist, IT / Software / Systems , Omaha, Nebraska