Client Technical Support Specialist
Company: Farmers National Co
Location: Omaha
Posted on: March 15, 2025
Job Description:
Farmers National Company is an employee-owned company
headquartered in Omaha, NE. We are the Nation's leading landowner
services company and have been in business for 95+ years. We pride
ourselves in meeting and exceeding goals and objectives of our
clients, customers and stakeholders! We offer a wide range of
benefits including Medical, Dental, Vision, PTO, 401k match and
much more!
Our IT Team is seeking a Client Technical Support Specialist in our
Omaha office who will be responsible for providing top-notch
technical support and customer service to our clients. This role
requires a strong technical background, excellent communication
skills, and a passion for helping customers resolve their technical
issues efficiently.
You'll have the opportunity to:
- Serve as the primary point of contact for clients, addressing
their technical inquiries and issues via phone, email, and
chat.
- Diagnose and troubleshoot technical problems, providing
effective solutions and guidance to clients.
- Maintain detailed and accurate records of client interactions
and technical issues in the ticketing system.
- Provide product training and support to clients, ensuring they
can effectively use ou products and services.
- Monitor and follow up on open support tickets to ensure timely
resolution.
- Collaborate with internal teams to escalate and resolve complex
technical issues.
- Stay up to date with product knowledge, industry trends, and
best practices to provide informed support.
- Contribute to the development of support documentation and
resources for clients.
- Performs additional duties as assigned and required by
management. SUPERVISORY RESPONSIBILITIES:
- This job has no supervisory responsibilities. QUALIFICATIONS:
- Bachelor's degree in Computer Science, Information Technology,
or a related field, or equivalent work experience.
- 2+ years' experience in technical support or customer service
role in a client-facing capacity.
- Strong technical troubleshooting skills and the ability to
learn new technologies quickly.
- Familiarity with SQL, JSON, and REACT.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a
fast-paced environment.
- Strong organizational skills and attention to detail.
- Customer-focused mindset with a commitment to delivering
exceptional service.
- Experience with CRM, Microsoft 365, and support ticketing tools
is a plus. PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Continually required to sit, talk/hear and utilize visual
acuity to operate equipment, read a computer monitor and use a
keyboard
- Continually required to reach, stoop, kneel to install computer
equipment
- Occasionally lifting and/or moving up to 50 lbs
- Rotate on-call support duties for after hours, nights, and
weekends COMPETENCIES:
- Ethics - Treats people with respect; Keeps commitments;
Inspires the trust of others; Works with integrity and ethically;
Upholds organizational values.
- Attendance/Punctuality - Is consistently at work and on time;
Ensures work responsibilities are covered when absent; Arrives at
meetings and appointments on time.
- Communication - Speaks and writes clearly and persuasively in
positive or negative situations; Listens and gets clarification;
Responds well to questions; Demonstrates group presentation skills;
Participates in meetings; Edits work for spelling and grammar;
Varies writing style to meet needs.
- Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and
assistance; Meets commitments.
- Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional
topics.
- Teamwork - Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views; Gives and
welcomes feedback; Contributes to building a positive team spirit;
Puts success of team above own interests; Able to build morale and
group commitments to goals and objectives; Supports everyone's
efforts to succeed.
- Technical Skills - Assesses own strengths and weaknesses;
Pursues training and development opportunities; Strives to
continuously build knowledge and skills; Shares expertise with
others.
PIb600bf3fad67-37248-37171607
Keywords: Farmers National Co, Omaha , Client Technical Support Specialist, IT / Software / Systems , Omaha, Nebraska
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