Insurance Service Specialist
Company: Farmers National Co
Location: Omaha
Posted on: March 6, 2025
Job Description:
SUMMARY: This Insurance Service Specialist is responsible for
maintaining and servicing assigned accounts to make sound
underwriting decisions including marketing, customer service and
administrative support.Provides support to new and existing
accounts while meeting established agency account retention goals
through extraordinary customer service. DUTIES AND
RESPONSIBILITIES:
- Process and monitor insurance policies timely and accurately
while ensuring compliance
- with company regulations
- Work with Farmers National Company farm managers regularly
assisting them with various
- issues including form completion, policy interpretation, and
clarification of insurance coverages
- Responsible for data entry, organization, policy billing, claim
filing, and adherence to quality
- assurance standards
- Review policy documents, endorsement requests, and claim
documents for accuracy
- Keep up to date with all changes that pertain to insurance and
research specialty
- products as needed
- Successfully complete all coursework and education as
assigned
- Performs additional duties as assigned and required SUPERVISORY
RESPONSIBILITIES:
- This position has no supervisory responsibilities
QUALIFICATIONS:
- Associate's Degree in Business or related field
- 4+ year's work experience in lieu of Associate's Degree
- 1+ year's work experience in insurance or underwriting
- Knowledge of agency operations
- Experience in Office 365 and document management software,
preferred.
- Agricultural knowledge preferred
- Proficient in Microsoft Word and Excel
- Familiarity with risk assessment and risk management
- Appropriate State license(s) or ability to obtain within 6
months PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Continually required to sit, talk/hear and utilize visual
acuity to operate equipment, read a computer monitor and use a
keyboard
- Occasionally required to lift/push/carry items less than 40
pounds
- Occasionally (5%) travel within specified region on prospective
client visits and to attend company/industry functions as required
COMPETENCIES:
- Ethics - Treats people with respect; Keeps commitments;
Inspires the trust of others; Works with integrity and ethically;
Upholds organizational values.
- Attendance/Punctuality - Is consistently at work and on time;
Ensures work responsibilities are covered when absent; Arrives at
meetings and appointments on time.
- Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and
assistance; Meets commitments.
- Dependability - Follows instructions, responds to management
direction; Takes responsibility for own actions; Keeps commitments;
Commits to long hours of work when necessary to reach goals;
Completes tasks on time or notifies appropriate person with an
alternate plan.
- Initiative - Volunteers readily; Undertakes self-development
activities; Seeks increased responsibilities; Takes independent
actions and calculated risks; Looks for and takes advantage of
opportunities; Asks for and offers help when needed.
- Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional
topics.
- Quality - Demonstrates accuracy and thoroughness; Looks for
ways to improve and promote quality; Applies feedback to improve
performance; Monitors own work to ensure quality.
PI104801918514-37248-36448603
Keywords: Farmers National Co, Omaha , Insurance Service Specialist, Other , Omaha, Nebraska
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