Member Service Consultant
Company: GreenState Credit Union
Location: Omaha
Posted on: March 3, 2025
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Job Description:
GreenState Credit UnionMember Service ConsultantUS-NE-OmahaJob
ID: 2024-4015Type: Regular Full-Time# of Openings: 1Category:
RetailGreenState Credit UnionOverviewPOSITION SUMMARY:This position
is responsible for acquiring, expanding, and enriching member
relationships, while providing --exceptional service.-- The
qualified candidate will be member focused, show excellence in
accuracy and all their work, demonstrate integrity, share one
vision through teamwork. Meets and exceeds sales expectations by
providing personalized, professional service to all members in an
exceptional manner, seeking out opportunities for additional
business.--GREENSTATE CULTURE:We embrace a lean philosophy and will
challenge you to perform at your highest level, but we encourage
you to have fun while doing so. --At GreenState, you will join a
group of friendly, welcoming, and creative individuals. The varied
perspectives and empowered voices of our diverse employees help us
serve our members and communities to the best of our ability.----We
offer full comprehensive Health, Dental and Vision benefits and
401k match of up to 5% for the first 5 years and 11% match after 5
years of employment.----Day 1 of employment you are eligible for
Flexible Time Off and 12 paid holidays.----GreenState is proud to
offer a Bilingual Pay Program for qualifying applicants. --Pay
range for this hourly position is $23.64 - $31.72/hr with a monthly
incentive opportunity and a progressive benefits package.----Monday
through Friday from 8:45 am - 5:45 pm, plus 3 out of 4 Saturdays
from 9:00 am - Noon.ResponsibilitiesEssential Duties and
Responsibilities:Performs essential duties and responsibilities in
the following areas which may include, but are not limited to those
listed and are subject to change:Adheres to the Credit Union
Service Standards in carrying out GreenState's mission and
vision.Demonstrates a positive member service (internal and
external) focus at all times, greeting members and guests with a
smile and eye contact immediately upon their arrival, using their
name or acknowledging them, and thanking them for their
business.Demonstrates teamwork in all interactions with coworkers
and in the completion of all duties and responsibilities.Ensures
confidentiality of member information.Supports a diverse and
inclusive work environment.Sales - Responsible for achieving high
sales expectations by promoting all retail products
and-------------- ----------------------services.Acts as part of a
cohesive team, demonstrating excellent interpersonal skills and the
ability to interact positively with other employees.Ensures
confidentiality of member account records and account
information.-- Request identification whenever necessary and
provide account information to only those members listed as primary
or joint owners.Profile each member to uncover opportunities for
additional business.Responsible for structuring loan applications,
working with underwriters and adhering to all lending policies and
regulations.Makes weekly outbound sales calls to members to
increase overall sales performance.Performs all aspects of MSR
position.-- This includes the ability to accurately balance a cash
drawer daily and a firm understanding of all credit union policies
and procedures for cash handling, check handling, and
identification.Builds member relationships by recognizing their
financial needs and meeting those needs with the appropriate
GreenState product and service or referring them to the specialized
department (Wealth Management, Commercial, Mortgage, GreenState
Insurance etc.) to be served.Participates in promotions, contests,
and other departmental activities which support team
goals.--Responsible for sales of loan protection products.Possesses
a thorough knowledge of all federal regulations and procedures
concerning deposit.Performs vault duties including cash ordering,
balancing, drawer audits, scheduling, and other duties as
assigned.Plays a vital role in enriching the community by
participating in community service organizations and/or Credit
Union sponsored events.QualificationsJob Requirements:Must have at
least three years of similar or related experience or 12 months in
a successful MSA role with knowledge of all credit union accounts
and products with proven ability to handle a wide variety of
functions quickly and accurately.High energy and sales ability and
interpersonal skills to represent the credit union in a positive
and professional manner.Ability to coordinate and prioritize work
assignments and organize work efficiently.-- Must demonstrate good
time management skills to meet established deadlines.Accuracy and
attention to detail.Proficiency with related computer applications,
spreadsheets, word processing, and database applications.Proven
relationship building skills and techniques.Must be self-motivated,
exercise sound judgment, and be able to work independentlyAbility
to maintain composure, and problem solve as they arise.Ability to
develop and maintain positive and effective working
relationship.Ability to work with minimal direction and exercise
sound judgment.Reports to work punctually, works all scheduled
hours, and works overtime as necessitated by business demandHigh
school diploma or the equivalent (i.e. GED).Must be bondable.Must
be registered pursuant to requirements of the S.A.F.E Act.Reporting
RelationshipReports to the Vice President / Branch Manager as
assigned.Supervisory ResponsibilitiesThis position is not
responsible for the supervision of other employees.Equal
Opportunity Employment StatementGreenState Credit Union is an
EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage
minorities, veterans, and individuals with disabilities to apply
for openings with the credit union.
#ID
PIac6d8a3217a6-25660-36330579
Keywords: GreenState Credit Union, Omaha , Member Service Consultant, Professions , Omaha, Nebraska
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