Member Service Representative
Company: GreenState Credit Union
Location: Omaha
Posted on: March 3, 2025
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Job Description:
GreenState Credit UnionMember Service
RepresentativeUS-NE-OmahaJob ID: 2025-4072Type: Regular Full-Time#
of Openings: 2Category: RetailGreenState Credit
UnionOverviewPOSITION SUMMARY:The primary duties/responsibilities
of the Member Service Representative (MSR) include quality,
responsive, and professional member service to all members and
staff of GreenState Credit Union in all daily transactions and
inquiries. Provides information and/or answers questions regarding
transactions and all Credit Union products and services. This
position is the front line to our members and the face of the
credit union. Service starts with this key role and they are our
service champions. The qualified candidate will be member focused,
show excellence in accuracy and all their work, demonstrate
integrity, share one vision through teamwork and continually look
for improvement within their role. GREENSTATE CULTURE:At
GreenState, we exist to create lasting value for those we serve. We
do this by putting immense value into our employees, members and
communities. We empower our employees to create endless
opportunities, which will then impact the lives of our members and
enhance the vitality of our communities. GreenState is proud to
offer a Bilingual Pay Program for qualifying applicants. Position
details:Monday through Friday from 8:45 am - 5:45 pm, plus 3 out of
4 Saturdays from 9:00 am - Noon.Pay range for this hourly position
is $17.39 - 20.33/hr with a monthly incentive opportunity and a
progressive benefits package. ResponsibilitiesESSENTIAL DUTIES AND
RESPONSIBILITIES:Performs essential duties and responsibilities in
the following areas which may include, but are not limited to those
listed and are subject to change:Adheres to the Credit Union
Service Standards in carrying out GreenState's mission and
vision.Demonstrates a positive member service (internal and
external) focus at all times, greeting members and guests with a
smile and eye contact immediately upon their arrival, using their
name or acknowledging them, and thanking them for their
business.Demonstrates teamwork in all interactions with coworkers
and in the completion of all duties and responsibilities.Ensures
confidentiality of member information.Supports a diverse and
inclusive work environment.Ensures confidentiality of members
account records and account information. Request identification
whenever necessary and provide account information to only those
members listed as primary or joint owners.Makes weekly outbound
service calls to members.Answers member questions or refer members
to appropriate departments or supervisors.Assists with member
account discrepancies, statement problems, complaints and escalates
as necessary.Performs member transactions including; deposits,
withdrawals, transfers, check cashing, loan payments, credit card
payments, cash advances, bond redemptions, disbursement of official
checks, sale of money orders, cashier checks, savings bonds, and
promotional sales materials.Builds member relationships by
recognizing their financial needs and meeting those needs with the
appropriate GreenState product and service or referring them to the
specialized department (Wealth Management, Commercial, Mortgage,
GreenState Insurance etc.) to be served.Maintains a satisfactory
balancing record.Educates members and staff of the features and
benefits of all our products and services.Refers products and
services that benefit members to achieve team goals.Accepts and
examines checks for endorsements and negotiability. Determine
availability of funds based on regulations and policy. Place holds
on accounts for uncollected funds when necessary, provide member
with the proper documentation.Processes mail and night deposit
transactions.Completes all forms including negotiable instrument
logs, vault cash advances/turn-ins, direct deposit, member check
orders.Participates in Opening and Closing procedures. Organize the
MSR area and turn off all equipment (computers, copier, adding
machines, lights). Ensure all confidential information is secured
at the end of the day.Complete daily work including balancing and
reconciliation of drawer offages.Monitors and manage the vault
including cash disbursements, balancing, and end of day lock-up.
Ensure that enough, but not excessive, funds are always on hand
.Assists in security procedures. Has access to and is accountable
for office keys and combinations.Balances, maintains, and corrects
the coin machine and cash recyclers.Plays a vital role in enriching
the community by participating in community service organizations
and/or Credit Union sponsored events.QualificationsJOB
REQUIREMENTS:Interpersonal skills to represent the Credit Union in
a positive way.High energy with the ability to approach individuals
to engage in conversation, build rapport, establish and maintain
member loyalty. Thorough knowledge of deposit products and
regulations.Accuracy in the handling of cash, recording daily
transactions, and attention to detail.Good telephone manners and
techniques.Ability to work with minimal direction and exercise
sound judgment.Member account problem-solving skills.Proficiency
with related computer applications, spreadsheets, word processing,
and database applications.Ability to develop and maintain effective
working relationships as a cohesive team.High school diploma or the
equivalent (i.e. GED).Cash handling, sales, and customer service
experience desired.Must be bondable.Reports to work punctually,
works all scheduled hours, and works overtime as necessitated by
business demand.Reporting RelationshipReports to the Vice
President/Branch Managers as assigned.Supervisory
ResponsibilitiesThis position is not responsible for supervision of
other employees.Equal Opportunity Employment StatementGreenState
Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We
strongly encourage minorities, veterans, and individuals with
disabilities to apply for openings with the credit union.
#IDPIb34d1c0424cd-25660-36862160
Keywords: GreenState Credit Union, Omaha , Member Service Representative, Sales , Omaha, Nebraska
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