Head Customer Service Representative

Company: Security National Bank
Location: Sioux City
Posted on: April 8, 2025

Job Description:

Are you looking for a position with a company where you can showcase your leadership in banking?At Security National Bank, if there is one belief we hold together as a team, its that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of lifes interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, wed like you to advance your career with us at SNB.As the Head Customer Service Representative (Head Teller), you are one of the Banks front-line ambassadors in delivering stellar customer service. You play a critical role for the Bank in representing our brand. The ideal candidate for this position is motivated to lead others, assist in training, has great organizational skills, and excellent attention to detail. Processing multiple transactions daily, its imperative you work accurately, quickly, and with a smile. In this role, its essential to develop lasting relationships with our customers both internally and externally while promoting our bank services and products through referrals.Values Matters. We are looking for a self-driven individual who enjoys leading the team through various retail necessities and customer needs. This role requires a team-oriented individual with a can-do attitude who can proactively step up and offer assistance when needed.JOB DESCRIPTION:Perform all teller duties. (cash services, transactions, wires, etc)Serve as a mentor role model, and trainer for new CSRs, offering training and sharing best practices to foster their development and improve team performance.Take initiative in training sessions and team meetings, sharing knowledge and strategies to elevate overall service standards.Demonstrate leadership qualities by setting a positive example for peers and encouraging a collaborative team environment.Proactively identify areas for improvement within customer service processes and contribute suggestions to management.Coordinate work schedules for staff and coordinating lunches.Identify customer needs through qualifying questions and refers customers to appropriate products and services.Approval override for transactions over a tellers limit.Review branch audit checklists to ensure proper completion of tasks, reports and logs.Required for this position: Exceptional customer service and problem resolution skills. Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, leadership skills and demonstrated teamwork.EDUCATION AND EXPERIENCE:High school diploma or equivalentPrevious bank teller experienceCash handling experienceCustomer service experienceAccuracy and meticulous attention to detail requiredExcellent oral, written, and interpersonal communication skillsAbility to navigate multiple computer systems and programs with working knowledge of Word and ExcelAbility to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when neededTeam-oriented and the ability to work collaboratively across all levels of the organizationAbility to lead and collaborate with team member on daily tasksService-oriented, polite, and respectfulAdvanced problem-solving and analytical skillsAbility to take direction and instruction and follow through independently until project completionHOURS:Some extended business hours to include Saturday mornings.BENEFITS:We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.ABOUT SECURITY NATIONAL BANK:Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis and emerge as the regions most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing whats right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.LEARN MORE:https://www.snbonline.com/mattertodayLOCATION:Sioux City, IAMain BankEducationPreferredHigh School or betterSkillsPreferredVaultTeamworkTelephoneProblem SolvingHonestyDepositComputerCommunicationCustomer ServiceCash HandlingBankingBalancingAccuracyBehaviorsPreferredTeam Player: Works well as a member of a groupLoyal: Shows firm and constant support to a causeEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityMotivationsPreferredWork-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of workSelf-Starter: Inspired to perform without outside helpJob Security: Inspired to perform well by the knowledge that your job is safeGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityFlexibility: Inspired to perform well when granted the ability to set your own schedule and goalsAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)by Jobble

Keywords: Security National Bank, Omaha , Head Customer Service Representative, Sales , Sioux City, Nebraska