Head Customer Service Representative

Company: Security National Bank
Location: Sioux City
Posted on: April 27, 2025

Job Description:

Are you looking for a position with a company where you can showcase your leadership in banking?

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

At Security National Bank, if there is one belief we hold together as a team, it's that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take - every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life's interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we'd like you to advance your career with us at SNB.

As the Head Customer Service Representative (Head Teller), you are one of the Bank's front-line ambassadors in delivering stellar customer service. You play a critical role for the Bank in representing our brand. The ideal candidate for this position is motivated to lead others, assist in training, has great organizational skills, and excellent attention to detail. Processing multiple transactions daily, it's imperative you work accurately, quickly, and with a smile. In this role, it's essential to develop lasting relationships with our customers both internally and externally while promoting our bank services and products through referrals.

Values Matters. We are looking for a self-driven individual who enjoys leading the team through various retail necessities and customer needs. This role requires a team-oriented individual with a "can-do" attitude who can proactively step up and offer assistance when needed.

JOB DESCRIPTION:

Perform all teller duties. (cash services, transactions, wires, etc)
Serve as a mentor role model, and trainer for new CSRs, offering training and sharing best practices to foster their development and improve team performance.
Take initiative in training sessions and team meetings, sharing knowledge and strategies to elevate overall service standards.
Demonstrate leadership qualities by setting a positive example for peers and encouraging a collaborative team environment.
Proactively identify areas for improvement within customer service processes and contribute suggestions to management.
Coordinate work schedules for staff and coordinating lunches.
Identify customer needs through qualifying questions and refers customers to appropriate products and services.
Approval override for transactions over a teller's limit.
Review branch audit checklists to ensure proper completion of tasks, reports and logs.

Required for this position: Exceptional customer service and problem resolution skills. Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, leadership skills and demonstrated teamwork.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent
Previous bank teller experience
Cash handling experience
Customer service experience
Accuracy and meticulous attention to detail required
Excellent oral, written, and interpersonal communication skills
Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
Team-oriented and the ability to work collaboratively across all levels of the organization
Ability to lead and collaborate with team member on daily tasks
Service-oriented, polite, and respectful
Advanced problem-solving and analytical skills
Ability to take direction and instruction and follow through independently until project completion

HOURS:

Some extended business hours to include Saturday mornings.

BENEFITS:

We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

ABOUT SECURITY NATIONAL BANK:

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis - and emerge as the region's most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what's right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

LEARN MORE:

https://www.snbonline.com/mattertoday

LOCATION:

Sioux City, IA

Main Bank

Education
Preferred
High School or better
Skills
Preferred
Vault
Teamwork
Telephone
Problem Solving
Honesty
Deposit
Computer
Communication
Customer Service
Cash Handling
Banking
Balancing
Accuracy
Behaviors
Preferred
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Job Security: Inspired to perform well by the knowledge that your job is safe
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Keywords: Security National Bank, Omaha , Head Customer Service Representative, Sales , Sioux City, Nebraska